Return Policy

Returns

We have an 18-day return policy, which means you have 18 days after your item has been delivered to file for a return! You can do so through our website! Returns will only be accepted if your clothing item is in the same condition that you received it: unworn or unused, with tags, and in its original packaging. 

There is a shipping & handling fee of $10.95 for all returns. This will be deducted from your refund.

Please note: You’ll need to return your original item within 20 days of the exchange date. If it’s not shipped within this window, you’ll be automatically charged for the item you received in exchange.

Exchanges

We also offer an 18-day window to request an exchange for your purchase. There is a shipping & handling fee of $6.95 for all exchanges.

We now offer an instant exchange option to guarantee the availability of your desired item or size. When you choose this option, your exchange item will be shipped right away.

Store Credit

Customers have up to 30 days after their order has been delivered to request a return for store credit! 

There is a shipping & handling fee of $10.95 for all exchanges. This will be deducted from your store credit. 

International Returns

International orders will have the opportunity to be returned, however, any shipping or duties/taxes from this return shipment will be the responsibility of the customer. 

Return Process

All returns are processed through Loop. After filing for a return through Loop’s portal on our website, you will be sent a shipping label to send back your items. Items must be returned unworn, unused and in the same condition and packaging they were received in.

You can always contact us for any return questions at customerservice@outlawapparelco.com.

Your refund will be processed once it is delivered to and reviewed at our warehouse. Please allow for 7-10 business days for your refund to be processed back to your original payment method. 

Damages and issues

Please inspect your order upon reception and contact us immediately (within 5 days of receiving your item) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you see your item is damaged upon delivery, please contact us at customerservice@outlawapparelco.com. 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Return fees will be covered by the buyer. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Returns requested within the 18-day return will be credited to your original payment method once your return has been examined and reviewed by our fulfillment team. Certain banks and credit card companies take longer for refunds to be processed. Please wait 10 business days after your return has been shipped to contact us at customerservice@outlawapparelco.com for any updates on your refund status.

Last Updated: February 23rd 2026